Hello.. Please help. Will not play MP4 or mkv file ? Options

[DanWDTVLP]

Hello I just bought my WDTV live plus in hope I could easily watch the videos I have on my TV. I looked up the supported formats and it says thatit supports h.264/MP4/mkv etc..

When I go to play the file I just get the little circle going round 'n round and nothing happens. I tried another video I found on the internet and that worked.

Is there anything I can do to fix this ? This is extremely disappointing as all my video files from work are in this format ( most of them at least ). I hope there is some easy fix/way around this ?

Not sure if this will help or not, but I found some different specs on some of the videos.. here they are:

Total Size : 3.55 GB
Length : 3:13:58
Video Codec : 2-pass H.264 (.MP4 Container)
Video Datarate : 2500 kbps
Video Framerate : 29 fps
Resolution : 710 x 400p
Audio Codec : AAC; Stereo; 160 kbps

Total Size : 2.18 GiB
Length : 02:20:30
Resolution : 960x480
Aspect Ratio : 16:9 (widescreen)
Video Codec : constant rate factor 25 with AVC (H.264)
Video Bitrate: 2122 kbps (average)
Video Framerate: 29.97 fps
Audio : AAC; 48000 Hz; stereo; 96 kbps
Containe : MP4

Total Size : 2.46 GB
Video Codec : 2-pass H.264 (.mp4 container)
Video Bitrate : 2500 kbps
Video Framerate : 59.98 fps
Resolution : 960X544
Audio Codec : AAC; 48000 Hz; stereo; 112 kbps

There were a couple other videos that did not work I can try to find, but I hope this helps...

Thanks for taking the time to look at this... really need it.

DAN

[WDUser]

What're the specs for the videos that do work? You can check the details using MediaInfo.

Also try a soft reset via Settings and the hard reset button (see manual for more).