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       MKV files stopped working all of a sudden
    DaleT74
    post Aug 9 2010, 01:31 AM
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    Hi all,

    I downloaded some new films this weekend and sat down last might thinking that I could spend a few hours watching them but when I click on the file the screen is just going black and doesn't do anything - has anyone experienced anything like this before?

    I can still view phots on it ok and play all of my music but the .mkv files that I could playback previously aren't working - this put a right downer on my evening as I just had top resort to watching them on my laptop.

    Anyone got any suggestions? I have even tried a factory reset on the wdtv and this didn't make any difference either - have the files maybe become corrupt in some way?

    I'm not using the "live" version of the wdtv -it's either the 1st or 2nd gen

    Cheers for any advice in advance!

    DT
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    post Aug 9 2010, 01:31 AM
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    Rev Drew
    post Aug 9 2010, 04:09 AM
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    I deleted your post in the live section since you say here you don't have a live..

    one post is enough, also you need to find out what hardware you do have so someone can try to help.
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    DaleT74
    post Aug 9 2010, 05:12 AM
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    Cheers for reply - I added the post to wrong area in the first instance and didn't know how to remove it - apologies for this.

    I will get more info tonight on this and update my post.
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    Rev Drew
    post Aug 9 2010, 03:13 PM
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    I know it can be confusing, was just letting you know why it was gone, no worries there.
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    PangaDayWalker
    post Aug 12 2010, 05:58 AM
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    What about old moving that used to work? Are they still working?

    Cheers.
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    sambrown
    post Aug 12 2010, 07:54 AM
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    I am experiencing this very same problem! I understand that it is due to header compression that became a default feature in the lastest editions of mkvmerge (software used to create the mkv's). There is a fix using mkvtoolnix apparently, but I haven't had time to try it.
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    WDUser
    post Aug 14 2010, 10:43 AM
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    @sam: You're most probably confusing your issue with Dale's. In his case, if the problem was with header compression, the screen wouldn't go blank; instead he'd only have no audio. You try the fix and discuss it in the appropriate topic here if you have any more issues.

    @Dale: If you're still confused over whether you have a 1st or 2nd Gen. WD TV, you can use the first link in my sig below to confirm. As for your issue, do older MKVs that you know for sure worked, can you confirm that they have no video now as well?

    Also, which firmware version do you have installed (check the About screen under Settings)? How is the player connected to the TV? Do you have an external receiver as well? If so, how is that connected to the player?
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    dyobbs
    post May 7 2011, 10:38 AM
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    hi,
    Have you encountered that some mkv files cannot be played on the WDTV v1.0?
    When you play the mkv file, it just hangs up and go to the karaoke mode.
    Would you know of any solution on this? thanks!
    I have a firmware 1.03.01.

    cheers
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    Rev Drew
    post May 7 2011, 01:46 PM
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    try this

    http://wdtvhd.com/index.php?showtopic=18896
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    hanamichi
    post May 8 2011, 10:23 AM
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    i have the same proble.
    If i play a mkv file AC3.x264 then my screen is black. I can not play any file more. But i can back to menu.

    I must reset my WD.

    But i can play another mkv file. not mkv file with x264.

    What is my problem? How can i solve this problem?
    My WD TV is G1.

    Thank you for help.

    Hana
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    Rev Drew
    post May 8 2011, 03:17 PM
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    you could try this

    http://wdtvhd.com/index.php?showtopic=18896
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    dyobbs
    post May 8 2011, 08:06 PM
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    Thanks WORKS like magic (IMG:style_emoticons/default/smile.gif)
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    photoslob
    post May 30 2011, 03:35 PM
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    QUOTE (dyobbs @ May 9 2011, 04:06 AM) *
    Thanks WORKS like magic (IMG:style_emoticons/default/smile.gif)

    I had same problem and the fix worked for me....Great Forums for help. (IMG:style_emoticons/default/wink.gif)
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    Cragman
    post Jul 21 2011, 06:25 AM
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    Same problem, same fix ! Cheers
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    drunknmunky
    post Aug 22 2011, 05:49 AM
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    Hi - i've also been experiencing the same issue as Dale. When i select an mkv file is just goes to a black screen and nothing happens. This even happens to films i could playback previoulsy. I have a G1 model with the latest firmware.

    Looking at the links to the fix involving remuxing, it seems to be referring to an audio issue and not video. Are the 2 issues linked? i.e. is the audio issue also causing the black screen? (IMG:style_emoticons/default/blink.gif)

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    drunknmunky
    post Aug 22 2011, 06:48 AM
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    Done a bit more research and think i've answered my own question - yes!

    Anyone know how long it would tank to remux a 6GB file?
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    WDUser
    post Aug 22 2011, 10:14 AM
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    Shouldn't take long. Remuxing is not the same as re-encoding, and should be very fast indeed.
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    70 Buick
    post Dec 11 2011, 07:32 PM
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    It used to play them but it will not anymore
    the files are good because I play them on my PC
    also everytime I try to play them nothing works after unless I unplug the unit

    any suggestions?
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    Rev Drew
    post Dec 12 2011, 04:57 AM
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    http://wdtvhd.com/index.php?showtopic=18896
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    70 Buick
    post Dec 12 2011, 10:38 PM
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    QUOTE (Rev Drew @ Dec 12 2011, 05:57 AM) *
    http://wdtvhd.com/index.php?showtopic=18896

    Works like a charm
    Thank you very much
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