My WDTV Hub Live can't start, My WDTV HUB shutdown after 15 seconds Options

[G-NOCID]

Hi Guys!

I have a big problem with my WD TV Hub Live.
After two weeks, i can't use mu hard drive. When i turn it on, it automatically shut down after 15 seconds.
I don't know what to do. And i have no access to my data.

Please Help Me !

[WDUser]

Not a Tutorial, so moved here.

Have you tried a hard reset? Maybe a problem with the adapter? I'm sure the player's not too old, so you can RMA it. As for your data, well the HDD inside should be fine, and if so, opening the player up and pulling the data off the drive shouldn't be a big issue. BUT, do NOT do this since it will probably void your warranty. So better to ask WD Support about how you can recover your data before you RMA the player for an exchange.

[blogra]

My WDTV LIVE HUB seems to have died (ie, now a WDTV DEAD HUB).
1/ Turn power on with remote. WD led lights.
2/ Eventually says on TV screen 'Loading Mochi...'.
3/ The WD led blinks 9 or so times, then unit switches off.
I have unplugged the power and waited 10 minutes, as it says in the manual, then tried again with the same result.
I have pressed the reset button underneath with the same result.
I have tried numerous power up/power down cycles no difference.
You CANNOT see the WDLIVEHUB on the network like you normally can even when the WD led is off.

The unit has been working OK since I got it a few weeks ago, although I noticed a couple of bugs (1/ Have to press the power button twice for it to stay on. 2/ High res .jpg pictures only show as 160x160 pixels over the networks. Displays full res when the same pic is loaded onto the internal drive.)
It upgraded to the latest firmware (2.03.24) a couple of days ago. I guess this may have something to do with the current problem, although I was using it after that. This very same problem is mentioned on many other forums, but WD seem to be very silent on the issue. There doesn't seem to be an easy way to get the case open (to try and get files off the hdd) without damaging the unit, thereby blowing the warranty. There doesn't seem to be any method that you can use to 'downgrade' the firmware without requiring the menu to be visible. I am very disappointed. Its a dog!

[WDUser]

You can try inserting a pen drive with the older FW (follow the instructions in the Tutorials section for downgrading), then inserting the power cord of the player to boot it up. If you're lucky, it will enter auto-update mode and successfully complete flashing.

[charvey]

My WDTV LIVE HUB seems to have died (ie, now a WDTV DEAD HUB).
1/ Turn power on with remote. WD led lights.
2/ Eventually says on TV screen 'Loading Mochi...'.
3/ The WD led blinks 9 or so times, then unit switches off.
I have unplugged the power and waited 10 minutes, as it says in the manual, then tried again with the same result.
I have pressed the reset button underneath with the same result.
I have tried numerous power up/power down cycles no difference.
You CANNOT see the WDLIVEHUB on the network like you normally can even when the WD led is off.

Snap,
I've run into the same issue with my 4 week old WDTV LIVE HUB, reset has not helped and i'm unable to downgrade FW via flash as the unit will not power up. Again the WD was working fine for a few weeks, which turned out to be just long enough for me to transfer most of my media onto it so very keen for any ideas that may help!

[Rev Drew]

I've no idea, I don't have one and am not familiar at all with this unit..
from the sounds of it I likely don't want one either..

sorry, I have no thoughts, suggestions or ideas that would be of any use.

[blogra]

Good News! I solved this problem. But it will require you to pry open your hub.
Out of desperation, I pry opened my hub to see if I can solve this problem. The first thing I tried is to remove the fan because fan consumes power and this seems to be a power problem, but that didn't work. I also tried removing the hard drive but that didn't work too.
One thing I've noticed when this problem came up is that the power button is not working so what I tried to do is to disconnect the cable connecting the power button to the mainboard and after turning on my hub, it works. I've tried several times to turn on and off my hub and it always works so I think the power button is causing the problem.
If you will see the inside of your hub, you will see the little board that contains the power button is seperated from the mainboard and the little board of the power button is just connected to the mainboard through a cable. Maybe the firmware upgrade causes conflict between the little board of the power button and the mainboard so disconnecting the cable between them solves the problem.
Do this at your own risk and you will be the one responsible if something is damaged in your hub by doing what I said and your warranty may be voided. I just would like to share to you what works for me. Tell us if it works for you.

The above is from the WD community forum. It seems that something goes amiss with the little pcb that the so-called power button is connected too. A number of people have removed the plug after opening their hubs, and it has fixed the problem. See this link: http://community.wdc.com/t5/WD-TV-Live-Hub...off/td-p/104158

[WDUser]

Thanks for the tip and the link, blogra! It's just so irritating/frustrating to see WD cheating its customers by regularly releasing products in a hurry before they're properly tested/engineered, not to mention the poor FW update process that can take down your functioning player at any time. Sickening, to say the least.

[guardzero]

I feel your pain on that! All they have to do is test the firmware in as many situations as possible before releasing it to everyone and it would alleviate a lot of stress on the user side. It's like they're using us as their beta-testers and I hate that. WD makes great products but they have the worst support. I hope they really tighten up the support side of things and start releasing quality firmware to match the hardware. The last update fixed certain things but then broke like 4 or 5 more things. Firmware updates aren't supposed to create more problems while at the same time fixing other things.

[cohenalon]

Good News! I solved this problem. ...

thanks a lot! i've had the same problem and i tried everything except this.
but after i read your post i tried and it works perfectly (IMG:style_emoticons/default/smile.gif)

[DArthlouh]

Good News! I solved this problem. ...

Hi,
How can I unbox the Live Hub, the is a specific area do open it?

[Rev Drew]

did you not read the post you unnecessarily quoted? with the link in it? try clicking on the link and reading the thread it will magically take you to. (IMG:style_emoticons/default/huh.gif)

[monsieurBelbo]

I can positively say that removing the cable connecting the power button's mini circuit board to the mainboard has solved the issue.

I basically opened the hub (this is the tricky part: see that the top has a thin separation with the rest of the top? use something thin and hard -i used a rounded point knife- to lever through the opening to open the clips holding it together. There are 10 clips in total: 4 at the front and 3 on each side), then unplug the cable connecting the mentioned boards, and that's it!

I figure there is some power failure with the power button... but really, I don't care. I got my hub back!

BTW: Do not bother calling customer support. They "acknowledge" the problem, and even though the warranty is still valid for me, the only way they might do something about it is if you ship it (at your own cost) and wait whoever know how much time to (and if) the do something about. DIY.

[VtGuy]

@monsieurBelbo: So how do you turn the Live Hub on and off? Also, were there any solid state or other components on the little board? Just trying to figure out if there is anything that may be associated with firmware. Thank you for your help, it is appreciated.

Updated 7-3-11
Found answers, disregard above posting.

[FUeL]

Good News! I solved this problem. ...

I had the same issue as listed. Can only power on with remote or with an unplug-replug of the power cable.

Joined the forum here to simply +1 this resolution. Saved me the RMA annoyance and losing my HDD data.

Will also note that upon doing this the HDMI input has stopped working (wonder what else I'll need to disconnect). Tried a heap of stuff to fix this but it appears from thread searching this is also a known issue but I won't go into that in this thread. Just wanted to confirm another successful fix, thanks.

[Ted Gaertner]

Hello all,
exactly the same happened to me!
Thank god we found this forum where we discovered that disconnecting the power-switch board solved the
problem with the new firmware update (2.07.17). Everything is working fine again!!
We always use the remote for powering the hub, so no problem.

I find it it unbelievable that WD deliveres this kind of firmware without giving solutions.
When we got everything working again we checked if there would be a new firmware: NO !!!
The WD hub is from my father-in-law (80), for those people the only option is to bring back the unit.
Probably loosing the data etc. We are very disappointed in WD.

[pictou]

i signed up for this forum just to reply...same thing happened to me today...opooed open the cover, popped out the power plug and walla! anyway just wanted to say thanks for the posters for this fix!

[philraysmith]

THANK YOU!!! That fixed worked!!! I'd have been toast without this!