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       Death of Playon
    jsmith5207
    post Nov 24 2010, 11:01 AM
    Post #1


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    Updated to the newest firmware last night. Playon is history. I wish that I had been given warning before. What now? Do I try to roll back? How is that accomplished?
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    post Nov 24 2010, 11:01 AM
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    rrbierbaum
    post Nov 24 2010, 03:05 PM
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    I received an e-mail from PlayOn today telling me that WDTV's firmware version 1.04 breaks PlayOn. They recommend going back to 1.02. The directions are here. You can download version 1.02 from here.

    Hope this helps.
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    WDUser
    post Nov 24 2010, 04:54 PM
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    QUOTE (rrbierbaum @ Nov 25 2010, 02:35 AM) *
    I received an e-mail from PlayOn today telling me that WDTV's firmware version 1.04 breaks PlayOn.

    Oh good job, WD! (IMG:style_emoticons/default/angry.gif)
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    kpv
    post Dec 1 2010, 10:15 PM
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    I've spent a good 4 hours googling and screwing with different things trying to get PlayOn to work.
    Thanks, WD!
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    dhstraayer
    post Dec 19 2010, 05:49 PM
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    I bought the WD TV Live media player and a copy of PlayOn, in part because it would enable me to play Netflix over my cable Internet connection.

    1: it is unethical and possibly actionable to retract functionality like this via a firmware upgrade. I know you have a newer version of your hardware to sell, with Netflix capability built in, but I protest being coerced into buying new hardware just to retain the functionality I researched and purchased.
    2: I do not want to revert firmware versions to a product that is on-line on the Internet. That is inappropriate and dangerous computing practice.

    I am one very unhappy customer as of this moment (IMG:style_emoticons/default/mad.gif) (IMG:style_emoticons/default/angry.gif)

    See the email from PlayOn below:

    QUOTE
    Hi David,

    I apologize for the trouble you are having with this. Western Digital has released a firmware update to WD Live TVs that seems to breaks the WDTV Live's compatibility with PlayOn. This firmware update has added four new applications (Facebook, Deezer, Flingo, and AccuWeather) and USB keyboard support for the WDTV Live. If these new additions aren't critical to you can go back to an older version.

    We recommend submitting a support request to Western Digital to find out more information and to request they fix this bug they introduced in firmware version 1.04. In the meantime, you can install an earlier version by following the instructions found in Western Digital's knowledge base here:

    http://wdc.custhelp.com/app/answers/detail/a_id/5800

    A few customers have recommended WDTV Live firmware version 1.02. 1.02 is available for download from Western Digital's website, here:

    http://download.wdc.com/wdtv/wdtvlive_rollback_1.02.21.zip

    Please let us know if you have any questions.

    Thank you for contacting PlayOn Support.

    Regards,

    Russ
    PlayOn Support
    www.playon.tv

    On 12/19/2010 3:26 PM, David H. Straayer wrote:
    > Received: 2010-12-19 15:26:41
    > IP: 76.22.33.231
    > Host: c-76-22-33-231.hsd1.wa.comcast.net
    > File: 292238849.mmz
    > Name: David H. Straayer
    > Email: mail@dhstraayer.com
    > ID: 8c67bfd5-40ad-433c-afdd-16cc785e1a40
    > Version: 3.0.37.1383
    > Status: Licensed (Basic)
    > Reference: 292238849-0
    > Device: WD TV Live
    > Timestamp: 12:26 pm 19-Dec-2010
    >
    > -------------------------------------
    >
    > I purchased PlayOn months ago in order to be able to use Netflix on my WDTV. When I first installed it, it worked fine. But I don't use it much.
    > Several updates to both PlayOn and the WDTV have come and been installed since the last time I tried PlayOn/Netflix. Now, pretty much all of PlayOn has seemed to disappear, including Netflix.
    > I've taken a couple of pictures from my screen, but I don't see any way to attach a file to this support request. If you contact me by email, I will be able to.

    DHStraayer
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    Rev Drew
    post Dec 19 2010, 07:55 PM
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    From: Canada eh?
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    I can understand your frustration but in all honesty it's doubtful WD or any of it's representatives come here or even know we exist...

    as playon told you, go to WD directly, an enthusiasts website cannot - nor will try, to help you.

    good luck, please keep us updated, I can only imagine you are one of many in the same situation.
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    WDUser
    post Dec 20 2010, 12:32 PM
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    We can only suggest what the PlayOn folks did, i.e. downgrade till WD hopefully fixes this bug. Also, complain to WD and let them know in no uncertain terms that you are not pleased.
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    techpatriot
    post Jan 7 2011, 10:10 PM
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    PlayOn functionality is restored using WD firmware 1.04.17.

    Thanks,
    John
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    lartomar2002
    post Feb 6 2011, 07:21 AM
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    with the last firmware update wdtv live broke compatibility with playon does anyone know it this issue as been addressed?
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