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       Spitting and popping while streaming Netflix, Bad noises through the WDTV LivePLUS box
    astrouse
    post Nov 14 2010, 08:25 PM
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    I bought the LivePlus box and it's working fine except when I try to stream Netflix. I have no trouble viewing video from a USB hard drive; only Netflix is a problem. About once in a half-hour show, the audio stops working, there are some popping sounds and some static noise. The video plays the whole time, but the audio stops for about three to five seconds and then picks back up again. If I back up and watch the same scene, it's fine.

    Because Netflix can also stream through my DVD player, I tried that, and every show streams fine. So I bought a second WDTV LivePlus box and tried that out. This new box also makes the loud popping sounds when I stream. Is this a known problem for Netflix users? Is this a problem with software that will be patched with a future upgrade? I can use the DVD player as a workaround, but the WDTV box is a more flexible solution and I'd prefer to use that for video streaming.
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    post Nov 14 2010, 08:25 PM
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    WDUser
    post Nov 15 2010, 04:10 AM
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    Can you try the latest beta firmware and see if it helps? You can always downgrade if you want.
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    astrouse
    post Nov 15 2010, 01:50 PM
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    I installed the new firmware and that made it worse. I couldn't even get connected. So I'll downgrade now. Thanks, though. Any other thoughts?
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    WDUser
    post Nov 15 2010, 02:59 PM
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    Since all other audio is fine, your audio hardware should be ok. Also, since your DVD player can play the same Netflix streams using the same network, it shouldn't be a network speed issue. I'm all out of ideas for now, especially since I don't even own this model.
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    astrouse
    post Nov 15 2010, 08:56 PM
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    Update: I must have been having Internet issues when I tested the new beta earlier. When the Internet connected and I tried it again, it worked fine. I've been streaming Netflix for about two hours and I haven't had a single error. So the weak link after the upgrade seems to have been my Internet connection, and once the Internet came back, the new software seems to have fixed the problem. Thanks so much.
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    Carp
    post Mar 5 2011, 08:20 PM
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    We've been having a very similar problem with our WDTV Plus and Netflix for the last 2 weeks. Our box is only about 4 weeks old. We have updated to the latest firmware and it's still doing it. Running Cat5 from the router to the box, and the speed is fine for streaming. Any suggestions?
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    phdstud
    post Mar 12 2011, 10:01 PM
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    I have the same problem as well. Latest firmware didn't rectify the problem (actually, some of my MKVs stopped working, but that's a different issue). As I bought this box to stream NetFlix, and it doesn't even though NetFlix is written all over the box, I feel like I've been scammed!!!

    I called NetFlix and they said it was a known issue and a problem on WD"S end, not theirs.

    Roku anyone?
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    LaxCoach37
    post Mar 15 2011, 07:44 PM
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    I also agree with the others. I have been using my WDTV Live Plus with no problems at all and have it on a wired Ethernet with Gigabit and Cat6, so I know it is not the connection.. I did the latest Firmware Upgrade and now Netflix makes squealing and popping noise periodically. All my other AVI's play fine during streaming from my Server.

    It is only with Netflix and caused by the new Firmware. I really regret this purchase! I would think after 3 months of ownership it would get better?... like having an updated Netflix App that can do Searches, a Simple Browser, etc.. Instead this just gets worse and adds bugs. It is no wonder most folks use "unofficial firmware". The Logitech Revue Google TV is far superior and so is the Roku.

    EDIT: For the record, I did a Rollback today to 1.04.18_B and Netflix works again. Thanks WD for the hassle! Great to know you are on top of things. It is bad enough that Upgrades/New Firmware come so few and far between, even worse that they basically offer absolutely nothing but alleged Bug fixes, but outright repulsive that THEY CAUSE MORE ISSUES THAN THE PREVIOUS FIRMWARE !
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    lbolen
    post Jun 30 2011, 10:12 PM
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    QUOTE (LaxCoach37 @ Mar 15 2011, 08:44 PM) *
    Thanks WD for the hassle! Great to know you are on top of things. It is bad enough that Upgrades/New Firmware come so few and far between, even worse that they basically offer absolutely nothing but alleged Bug fixes, but outright repulsive that THEY CAUSE MORE ISSUES THAN THE PREVIOUS FIRMWARE !

    (IMG:style_emoticons/default/tongue.gif) Guess I won't be subscribing to NetFlix...I'll wait until it's second or third generation!
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