WDTV Live Hub Doesn't See 3 TB Drive, Does anyone else use a 3 TB drive with their Hub? |
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WD TV HD the media player by Western Digital plays almost any Movie format and Music format. Please take the time to register and show support as well as give support for all WD TV models. Use the link below to register and enjoy all the advantages of being a member, enter upcoming contests, see all the images and enjoy all the downloadable content the forum has to offer. Thank you and see you on the boards!
 Jul 27 2011, 12:45 AM
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#1
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WDTV EXPERT  Group: Members  |
According the the release notes, FW 2.06.10 enabled support for hard drives larger than 2 TB. I installed a WD30EZRX (3 TB), NTFS drive and the Live Hub doesn't even detect a device on the USB port. No flashing of the activity light. Nothing.
Has anyone actually tried a 3TB drive yet? |
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Aug 3 2011, 03:31 AM
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WDTV EXPERT Group: Members |
According to WD Support, version 2.06.10 of the LiveHub firmware DOES NOT enable supoort for drives larger than 2TB. This is in direct contradiction to their release notes.
Meanwhile I'm sitting here with two 3TB drives purchased at a premium price. |
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Aug 3 2011, 11:25 PM
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#3
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WDTV GEEK  Group: Moderator |
QUOTE (hurricane51 @ Aug 3 2011, 03:01 PM)  According to WD Support, version 2.06.10 of the LiveHub firmware DOES NOT enable supoort for drives larger than 2TB. This is in direct contradiction to their release notes. Not only the release notes, it is in direct contradiction to their KB article as well, to which we have been pointing people: http://wdc.custhelp.com/app/answers/detail/a_id/5875 Can you quote their mail where they said this? If this is true, someone over there needs to be flayed for misleading customers like this. (IMG:style_emoticons/default/angry.gif) Can someone check whether the latest FW fixes this issue finally? |
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Aug 4 2011, 10:26 PM
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#4
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WDTV EXPERT Group: Members |
Here's the entire text from the email, dated Aug 2:
QUOTE Dear David, Thank you for your reply. At the current time a single external drive 2 TB or greater will not work with the WD TV Live Hub HD Media Player, the WD TV Live Plus HD Media Player, or the WD TV Live Hub Media Center. Do not attempt to use these drives with your WD TV Live product because it may damage your drive's partition and cause loss of data. WD is currently working on a solution and will provide an update accordingly. If you have any further questions, please reply to this email and we will be happy to assist you further. Sincerely, Alfred G Western Digital Service and Support http://support.wdc.com Note that he states 2TB or greater. I have been using a 2TB drive for 9 months with no issues. |
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Posts in this topic
hurricane51 WDTV Live Hub Doesn't See 3 TB Drive Jul 27 2011, 12:45 AM
WDUser That looks to be an old answer; one that was given... Aug 4 2011, 10:45 PM
hurricane51 Oh, I have a long and colorful thread going with W... Aug 4 2011, 11:39 PM hurricane51 UPDATE:
I had to reflash the firmware to 2.06.10 b... Aug 9 2011, 10:54 PM WDUser QUOTE (hurricane51 @ Aug 10 2011, 10:24 A... Aug 10 2011, 05:13 AM hurricane51 WD has offered to ship me a replacement drive in o... Aug 11 2011, 08:22 PM Rev Drew I thought that was resolved with a firmware releas... Aug 11 2011, 08:40 PM WDUser @Rev: I agree. Who do they think they are? Do they... Aug 12 2011, 12:27 AM hurricane51 I'm a bit tired of this, and I guess I'll ... Aug 12 2011, 08:37 PM hurricane51 I thought I was finished (temporarily) with this t... Aug 16 2011, 08:40 PM WDUser QUOTE (hurricane51 @ Aug 17 2011, 08:10 A... Aug 17 2011, 01:24 AM hurricane51 No change in FW 2.08.13. Oct 26 2011, 09:03 PM hurricane51 QUOTE (hurricane51 @ Oct 26 2011, 11:03 P... Dec 2 2011, 11:23 PM hurricane51 The LiveHub seems to be fussy about the formatting... Dec 7 2011, 09:16 PM WDUser WD Support is pretty useless as we've already ... Dec 8 2011, 03:59 PM hurricane51 Well, another problem has raised its head, and I... Dec 11 2011, 12:11 AM WDUser QUOTE (hurricane51 @ Dec 11 2011, 11:41 A... Dec 12 2011, 08:24 AM hurricane51 I always eject the drive before removing it when t... Dec 13 2011, 09:56 PM hurricane51 QUOTE (WDUser @ Dec 12 2011, 10:24 AM) Do... Jan 26 2012, 11:52 PM WDUser Yes, I know it sounds like overkill (and should no... Dec 14 2011, 05:03 AM hurricane51 QUOTE (WDUser @ Dec 14 2011, 07:03 AM) Ye... Dec 18 2011, 08:49 PM hurricane51 I've been wrestling with my 3TB drive and the ... Dec 30 2011, 11:28 PM WDUser Sounds like despite WD's assurances about 3TB ... Jan 28 2012, 05:38 AM hurricane51 I haven't had any problems with the 2TB drives... Feb 18 2012, 09:33 AM |
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