Forum - Index
Welcome to the WDTVFORUMS, Please register.

WD TV HD the media player by Western Digital plays almost any Movie format and Music format. Please take the time to register and show support as well as give support for all WD TV models. Use the link below to register and enjoy all the advantages of being a member, enter upcoming contests, see all the images and enjoy all the downloadable content the forum has to offer. Thank you and see you on the boards!

  • REGISTER HERE! (fast and free)

  • Welcome Guest ( Log In | Register )


     
    Reply to this topicStart new topic
       Strange Problem with 1G HDTV Player, Black screen, no video
    eclea
    post Mar 28 2012, 12:49 AM
    Post #1


    WDTV USER
    *

    Group: Members
    Posts: 6
    Joined: 28-March 12
    Member No.: 109,731




    Hello there,

    I was using my first generation hdtv player since 2009 with no problem at all. Several months ago, I bought a brand new 1TB WD external hdd with usb 3.0 and it was working fine with my player as well.

    Two days ago, I was watching an episode of panam and wanted to watch another one...hence I got black screen...I thought it might be overheating so I turned my player off and went bed.

    Last night, it was still giving me black screen even I wanted to watch files I did before. So I think;

    1) HDD might be damaged
    2) USB cable might be damaged
    3) Player might be damaged

    I plug my HDD into my laptop and it worked fine, I was able to play any file I wanted (and my player did recognize the hdd and files). So first option is out of question as well as second one.

    I had two other external hdd from WD (both 1TB with USB 2.0), I plug them to my HDTV player and I was able to play any file I wanted, so third option is out of question as well.

    At this point I got confused. I looked for an answer in the internet, they were saying that a remuxing issue can cause that, but with mediainfo software I looked the files they don't have "header slimming" or something like that which most of people were talking about as a source of the problem.

    I also reset my player twice, once from the menu, once by pushing the reset button, still having black screen. I decided to leave the player alone for 24h.

    Any other suggestion ?? I plan to delete .wdtv folder from my external hdd, but I don't know what result I should expect by doing this.

    I know I have an old player, but it is working with my two external hdd but not the recent one (which is the only different based on usb 2.0 vs. usb 3.0) and thus I can't justify myself to buy a new player.

    Can anybody help me ??
    Go to the top of the page
     
    +Quote Post
    post Mar 28 2012, 12:49 AM
    Post #


    SITE SUPPORT


    Group: Bot

    Joined: Today, 03:02 PM




    Go to the top of the page
     
    Quote Post
    Rev Drew
    post Mar 28 2012, 03:54 AM
    Post #2


    Global Moderator
    Group Icon

    Group: Global Mod :: Site Supporter
    Posts: 2,374
    Joined: 4-April 09
    From: Canada eh?
    Member No.: 10




    it could be header compression, software players on a computer are immune but the hardware player like the Gen 1 WDTV aren't and you will likely need to follow this procedure

    http://wdtvhd.com/index.php?showtopic=18896
    Go to the top of the page
     
    +Quote Post
    eclea
    post Mar 28 2012, 04:57 AM
    Post #3


    WDTV USER
    *

    Group: Members
    Posts: 6
    Joined: 28-March 12
    Member No.: 109,731




    thanks for comment...hence I checked with mediainfo and can not see "header compression"...i was downloading mkv files, so don't know which mkv merging software was used, but today I will delete .wdtv folder and check it again whether it works or not...if it doesn't I am planning to use mkWDclean...

    I can not be sure about "header compression" thing, but I think the reason of this problem is not that, it even didn't play old files that I played in that particulat external hdd with usb 3.0...that's why I'm looking any different comment available...let's see...I will keep posting with the results...my steps would be

    1) wait 24h
    2) delete .wdtv folder from external hdd
    3) copy files to another external hdd and try to play
    4) check files with mediainfo, sort them out based on mkv merge 4.0 or higher, and use mkWDclean
    Go to the top of the page
     
    +Quote Post
    WDUser
    post Mar 28 2012, 06:49 AM
    Post #4


    WDTV GEEK
    Group Icon

    Group: Moderator
    Posts: 4,321
    Joined: 14-November 09
    Member No.: 6,287




    Also check the HDD thoroughly for errors (chkdsk /r), especially if you ever disconnected the drive from the player without safely ejecting it first.
    Go to the top of the page
     
    +Quote Post
    eclea
    post Mar 28 2012, 11:40 PM
    Post #5


    WDTV USER
    *

    Group: Members
    Posts: 6
    Joined: 28-March 12
    Member No.: 109,731




    waiting 24h, deleting .wdtv folder and doing chkdsk-r didn't help...

    so I would mkWDclean as a next step...

    and I have another option now, I can use my father's player to give a try (even though I do not think it is because of the player)...

    edit: and I will do a virus scan as well, just to be sure...
    Go to the top of the page
     
    +Quote Post
    eclea
    post Mar 29 2012, 05:15 AM
    Post #6


    WDTV USER
    *

    Group: Members
    Posts: 6
    Joined: 28-March 12
    Member No.: 109,731




    I only found two file created with higher than mkvmerge 4.1 (based on mediainfo)...I used mkWDclean it worked fine, delete the older files, reset my hdtv player...still having black screen...

    so tonight I will clean all other files with mkWDclean which doesn't take too much time. hope that time it will work...

    is there any possibility that, mkWDclean isn't working properly ?
    Go to the top of the page
     
    +Quote Post
    WDUser
    post Mar 29 2012, 08:06 AM
    Post #7


    WDTV GEEK
    Group Icon

    Group: Moderator
    Posts: 4,321
    Joined: 14-November 09
    Member No.: 6,287




    You can always confirm by checking the 'cleaned' files with MediaInfo.

    What about the player's cables? Have you tried changing those?

    Can you also try connecting the player to another TV?
    Go to the top of the page
     
    +Quote Post
    eclea
    post Mar 29 2012, 11:56 PM
    Post #8


    WDTV USER
    *

    Group: Members
    Posts: 6
    Joined: 28-March 12
    Member No.: 109,731




    my media player works perfect with the tv, since last night I watched a movie using another external hdd I have...

    I checked every single file in my hard drive to see whether they are created with mkvmerge 4.1 or higher, and cleaned them with mkWDclen...and rechecked with mediainfo...

    hence I had trouble deleting .wdtv folder (unaccesible)...so I was doing chkdsk /f then defregramentation...

    if I will still have same problem, I will use mkv merge gui file for remuxing...and i will not take any chance, i will copy all my video files into one folder and remuxing all of them (probably with my 5 years old laptop, it will take whole weekend)...
    Go to the top of the page
     
    +Quote Post
    WDUser
    post Mar 30 2012, 04:09 AM
    Post #9


    WDTV GEEK
    Group Icon

    Group: Moderator
    Posts: 4,321
    Joined: 14-November 09
    Member No.: 6,287




    QUOTE (eclea @ Mar 30 2012, 11:26 AM) *
    hence I had trouble deleting .wdtv folder (unaccesible)...so I was doing chkdsk /f then defregramentation...

    This seems to indicate some sort of problem with the drive (or messed up permissions). Were you able to delete the folder after running chkdsk?
    Go to the top of the page
     
    +Quote Post
    eclea
    post Mar 30 2012, 04:56 AM
    Post #10


    WDTV USER
    *

    Group: Members
    Posts: 6
    Joined: 28-March 12
    Member No.: 109,731




    well, I use MKVFix which I found here and scan all my files...

    first it founds all the files with header compression and mkWDclean...and I choose "clean files" it processed all the files I applied mkWDclean...

    still i was unable to play it with my hard drive...

    then I rescan all the files and it only finds one file with header compression (actually the last file I played on my WD HDTV player)...I again choose "clean files" option...

    then my problem solved...I tried couple files and all them were OK to play with my player...

    it's been a long week for me...but with an happy ending (IMG:style_emoticons/default/smile.gif)
    Go to the top of the page
     
    +Quote Post

    Reply to this topicStart new topic
    1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
    0 Members:

     

    Lo-Fi Version
    Delete cookies set by this board · Mark all posts as read
    Time is now: 20th April 2014 - 03:02 PM