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       Help not playing a select video
    BelowtheHeavenz
    post Apr 3 2012, 02:37 PM
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    So i have a 1080p rip of Game of Thrones. I was pumped to play it up. converted audio file, the usual i do with my movies/shows etc. With my luck, the show did not play. So i checked the mediainfo and it was perfect. Did my reasearch, got the MKVTools before v4.1 did the header compression. and the file WAS compressed. Boom. Plug my 1tb HDD in aaaaand.......same thing. I used to get the black screen with no audio and now at least it tells me that the file is unsupported. Out of ideas. Please help me. Sorry for the novel...........here is the mediainfo

    CODE
    Complete name                            : G:\TV Shows\Game of Thrones Season 1\Game of Thrones 01x01.mkv
    Format                                   : Matroska
    Format version                           : Version 2
    File size                                : 7.03 GiB
    Duration                                 : 1h 1mn
    Overall bit rate mode                    : Variable
    Overall bit rate                         : 16.3 Mbps
    Movie name                               : Game of Thrones (2011) - Ep 01
    Encoded date                             : UTC 2012-04-03 12:30:26
    Writing application                      : mkvmerge v4.0.0 ('The Stars were mine') built on Jun  6 2010 16:18:42
    Writing library                          : libebml v1.0.0 + libmatroska v1.0.0
    Attachment                               : Yes / Yes / Yes

    Video
    ID                                       : 1
    Format                                   : AVC
    Format/Info                              : Advanced Video Codec
    Format profile                           : High 10@L4.1
    Format settings, CABAC                   : Yes
    Format settings, ReFrames                : 3 frames
    Codec ID                                 : V_MPEG4/ISO/AVC
    Duration                                 : 1h 1mn
    Bit rate                                 : 14.4 Mbps
    Width                                    : 1 920 pixels
    Height                                   : 1 080 pixels
    Display aspect ratio                     : 16:9
    Frame rate                               : 23.976 fps
    Color space                              : YUV
    Chroma subsampling                       : 4:2:0
    Bit depth                                : 10 bits
    Scan type                                : Progressive
    Bits/(Pixel*Frame)                       : 0.290
    Stream size                              : 6.20 GiB (88%)
    Writing library                          : x264 core                      
    Language                                 : English
    Default                                  : Yes
    Forced                                   : No

    Audio #1
    ID                                       : 2
    Format                                   : DTS
    Format/Info                              : Digital Theater Systems
    Codec ID                                 : A_DTS
    Duration                                 : 1h 1mn
    Bit rate mode                            : Constant
    Bit rate                                 : 1 510 Kbps
    Channel(s)                               : 6 channels
    Channel positions                        : Front: L C R, Side: L R, LFE
    Sampling rate                            : 48.0 KHz
    Bit depth                                : 24 bits
    Compression mode                         : Lossy
    Delay relative to video                  : 11ms
    Stream size                              : 665 MiB (9%)
    Language                                 : English
    Default                                  : Yes
    Forced                                   : No

    Audio #2
    ID                                       : 3
    Format                                   : Vorbis
    Format settings, Floor                   : 1
    Codec ID                                 : A_VORBIS
    Duration                                 : 1h 1mn
    Bit rate mode                            : Variable
    Bit rate                                 : 96.0 Kbps
    Channel(s)                               : 2 channels
    Sampling rate                            : 48.0 KHz
    Compression mode                         : Lossy
    Stream size                              : 42.3 MiB (1%)
    Title                                    : commentary
    Writing library                          : libVorbis 1.1.1/1.1.2 (UTC 2005-03-04)
    Language                                 : English
    Default                                  : No
    Forced                                   : No
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    +Quote Post
    post Apr 3 2012, 02:37 PM
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    WDUser
    post Apr 4 2012, 02:35 PM
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    Moved to Gen. 1 > Video.

    The manual only states the following as supported codecs for an MKV container: Video = mpeg1/mpeg2/mpeg4/AVC and Audio = mpeg audio/pcm (Microsoft)/Dolby Digital/aac.

    No Vorbis, so audio track #2 seems to be unsupported. As for audio track #1, since DTS down-mixing is not supported by the Gen. 1, you can only use pass-through to have an external receiver decode it. Is the player connected to a DTS-capable receiver?

    Finally, the video is a real problem as well. Of late, some encoding groups have been encoding MKVs using 10-bit x264 video settings. It is my understanding that none of the WD models including even the latest Live SMP can handle 10-bit x264 video. 8-bit seems to be what the decoding chips inside can handle at most. Even software players have only recently started supporting such videos properly, using LAV filters or similar (CoreAVC's latest 3.0.1 version often displays artifacts with such videos, despite claims of full compatibility). The High 10 profile also seems a bit excessive and out of bounds for the player (most certainly for this model at least).

    CODE
    Video
    Format profile                           : High 10@L4.1
    Bit depth                                : 10 bits

    All in all, looks like you'll need to re-encode the entire video to 8-bit, and if you don't have a DTS-capable receiver, will need to re-encode the audio track as well using a compatible audio codec. Depending on your level of expertise, you may find it simpler to just download another version of the episode, and also in future stay away from the group that encoded this one (at least until you have a hardware player capable of handling their output).
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    BelowtheHeavenz
    post Apr 5 2012, 08:05 AM
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    Thanks for the quick reply. I usually just convert the audio to Dolby Digital and that seems to work for all of my other movies. I will try to re-encode the video and hopefully it'll work. Any suggestions as to which program is best?
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    WDUser
    post Apr 5 2012, 11:15 AM
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    Try Handbrake.
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