Help not playing a select video Options

[BelowtheHeavenz]

So i have a 1080p rip of Game of Thrones. I was pumped to play it up. converted audio file, the usual i do with my movies/shows etc. With my luck, the show did not play. So i checked the mediainfo and it was perfect. Did my reasearch, got the MKVTools before v4.1 did the header compression. and the file WAS compressed. Boom. Plug my 1tb HDD in aaaaand.......same thing. I used to get the black screen with no audio and now at least it tells me that the file is unsupported. Out of ideas. Please help me. Sorry for the novel...........here is the mediainfo

CODE

Complete name                            : G:\TV Shows\Game of Thrones Season 1\Game of Thrones 01x01.mkv
Format                                   : Matroska
Format version                           : Version 2
File size                                : 7.03 GiB
Duration                                 : 1h 1mn
Overall bit rate mode                    : Variable
Overall bit rate                         : 16.3 Mbps
Movie name                               : Game of Thrones (2011) - Ep 01
Encoded date                             : UTC 2012-04-03 12:30:26
Writing application                      : mkvmerge v4.0.0 ('The Stars were mine') built on Jun  6 2010 16:18:42
Writing library                          : libebml v1.0.0 + libmatroska v1.0.0
Attachment                               : Yes / Yes / Yes

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High 10@L4.1
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 3 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 1h 1mn
Bit rate                                 : 14.4 Mbps
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 23.976 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 10 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.290
Stream size                              : 6.20 GiB (88%)
Writing library                          : x264 core                      
Language                                 : English
Default                                  : Yes
Forced                                   : No

Audio #1
ID                                       : 2
Format                                   : DTS
Format/Info                              : Digital Theater Systems
Codec ID                                 : A_DTS
Duration                                 : 1h 1mn
Bit rate mode                            : Constant
Bit rate                                 : 1 510 Kbps
Channel(s)                               : 6 channels
Channel positions                        : Front: L C R, Side: L R, LFE
Sampling rate                            : 48.0 KHz
Bit depth                                : 24 bits
Compression mode                         : Lossy
Delay relative to video                  : 11ms
Stream size                              : 665 MiB (9%)
Language                                 : English
Default                                  : Yes
Forced                                   : No

Audio #2
ID                                       : 3
Format                                   : Vorbis
Format settings, Floor                   : 1
Codec ID                                 : A_VORBIS
Duration                                 : 1h 1mn
Bit rate mode                            : Variable
Bit rate                                 : 96.0 Kbps
Channel(s)                               : 2 channels
Sampling rate                            : 48.0 KHz
Compression mode                         : Lossy
Stream size                              : 42.3 MiB (1%)
Title                                    : commentary
Writing library                          : libVorbis 1.1.1/1.1.2 (UTC 2005-03-04)
Language                                 : English
Default                                  : No
Forced                                   : No

[WDUser]

Moved to Gen. 1 > Video.

The manual only states the following as supported codecs for an MKV container: Video = mpeg1/mpeg2/mpeg4/AVC and Audio = mpeg audio/pcm (Microsoft)/Dolby Digital/aac.

No Vorbis, so audio track #2 seems to be unsupported. As for audio track #1, since DTS down-mixing is not supported by the Gen. 1, you can only use pass-through to have an external receiver decode it. Is the player connected to a DTS-capable receiver?

Finally, the video is a real problem as well. Of late, some encoding groups have been encoding MKVs using 10-bit x264 video settings. It is my understanding that none of the WD models including even the latest Live SMP can handle 10-bit x264 video. 8-bit seems to be what the decoding chips inside can handle at most. Even software players have only recently started supporting such videos properly, using LAV filters or similar (CoreAVC's latest 3.0.1 version often displays artifacts with such videos, despite claims of full compatibility). The High 10 profile also seems a bit excessive and out of bounds for the player (most certainly for this model at least).

CODE

Video
Format profile                           : High 10@L4.1
Bit depth                                : 10 bits

All in all, looks like you'll need to re-encode the entire video to 8-bit, and if you don't have a DTS-capable receiver, will need to re-encode the audio track as well using a compatible audio codec. Depending on your level of expertise, you may find it simpler to just download another version of the episode, and also in future stay away from the group that encoded this one (at least until you have a hardware player capable of handling their output).

[BelowtheHeavenz]

Thanks for the quick reply. I usually just convert the audio to Dolby Digital and that seems to work for all of my other movies. I will try to re-encode the video and hopefully it'll work. Any suggestions as to which program is best?

[WDUser]

Try Handbrake.