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       WD TV Live HD Media Player won't play my .avi-files
    atahualpaFX
    post Dec 4 2009, 04:26 PM
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    I have had the original Western Digital TV HD Media Player for almost a year now and it has played EVERYTHING beautifully. Now I have given my 'old' one to my 10-year old daughter and bought the new WD TV Live HD Media Player.

    I connected the new player as described, I upgraded the firmware, everything went fine, I plugged in a 16 GB USB-stick containing a lot of .avi files, the player recognized them as being .avi-files lying in their respective folders but opening each and every folder and selecting a file gives me the below error message:

    Unable to play the selected file. Please refer to the user manual for a list of supported file formats.

    I have therefore tried to connect the exact same USB-stick to the 'old' player and the .avi-files are both recognized and play just fine on that one.

    What am I missing/doing wrong?
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    post Dec 4 2009, 04:26 PM
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    Rev Drew
    post Dec 4 2009, 04:32 PM
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    depending on what's inside the avi container they may not be supported.
    I do not know the supported format differences off the top of my head, sorry, the firmware foopah is taking up everybody's time around here right now..
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    atahualpaFX
    post Dec 4 2009, 05:21 PM
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    .avi-files ARE supported both by the 'old' WD TV and the new live one - but only the 'old' one will play the files (IMG:style_emoticons/default/unsure.gif)

    I didn't test the new live one before I accepted the firmware upgrade, so maybe it's that upgrade which is now causing all the trouble?
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    WDUser
    post Dec 4 2009, 05:38 PM
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    Run MediaInfo on some of the unsupported files and post back here.
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    atahualpaFX
    post Dec 4 2009, 07:05 PM
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    I found out what it was (IMG:style_emoticons/default/rolleyes.gif)

    For some reason this particular USB-stick doesn't work on my new WD Live Player (it STILL works on my 'old' WD Media Player) (IMG:style_emoticons/default/angry.gif)

    Luckily for me I have more than one USB-stick - and they all seem to work well with the new one (IMG:style_emoticons/default/smile.gif)

    Sorry about the trouble (IMG:style_emoticons/default/smile.gif)
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    neverlift
    post Dec 4 2009, 08:50 PM
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    QUOTE (atahualpaFX @ Dec 4 2009, 07:06 PM) *
    Sorry about the trouble (IMG:style_emoticons/default/smile.gif)

    No worries and no trouble. (IMG:style_emoticons/default/smile.gif)

    Cheers!
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    WDUser
    post Dec 5 2009, 06:16 AM
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    Actually this is a first. So the player actually recognised the files fine and displayed their names, but refused to play them saying "unsupported format"? And a simple change of media fixed that? Frankly, the player's not supposed to do that! If it has problems recognising the media (as it sometimes does with some makes/models), then it should refuse to show the files on it completely, as has been the case with everyone else so far. The behaviour you describe is just plain weird I must say!

    P.S. Just as an experiment, can you reformat that USB stick as FAT32 (even if it already is) and see if the files display fine on your player? Do try both USB ports and see. Also, which firmware do you have?
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    nien1
    post Dec 29 2009, 03:03 AM
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    Well if it's a first then call me the second. I reformatted my USB stick for FAT32 and still no dice. Like this user, my files actually show up, but ALL the AVI files say they are unsupported. I have NEVER had this problem playing these AVI files using on different computers. My files are straight DV NTSC with basic capture and NOTHING plays. Does it really come down to the files won't play unless they are on WD Passport drives? I've tried 3 different USB drives (stick and external) and I'm getting zero results. MOV files won't play, AVI Files won't play.... I even downloaded the latest firmware today and still nothing. Thus far this box really stinks and am thinking of returning it to build an HTPC. It shouldn't be this hard for such a simple device.
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    WDUser
    post Dec 29 2009, 07:03 AM
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    nien1, seems the OP managed to solve his problem by using a different USB drive. Have you tried that yet, since your drive may be causing the problem too. Also, post the output of MediaInfo for a few of your non-playing AVI files and we'll see if they're indeed supported by the player or not. Also, do try the reset button once.
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    atahualpaFX
    post Dec 30 2009, 08:26 AM
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    WDUser, I now use the WDTV Live HD Media Player over my cabled network and it works like a charm (IMG:style_emoticons/default/smile.gif)

    But I DID reformat the USB-stick several times back then and I also tried to use both USB-ports (not at the same time, mind you (IMG:style_emoticons/default/wink.gif) ) - but to no avail (IMG:style_emoticons/default/unsure.gif)
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    WDUser
    post Dec 31 2009, 04:28 PM
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    Oh well, as long as everything works now...! (IMG:style_emoticons/default/smile.gif)
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    smrtalex
    post Jan 12 2010, 12:34 PM
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    I am having this issue as well. Using WD TV Live via our LAN. Using the most recent firmware (Updated 01/12/2010). Here is a copy of the MediaInfo of one of files I am trying to play:
    Attached File(s)
    Attached File  mediainfo.PNG ( 102.29K ) Number of downloads: 52
     
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    WDUser
    post Jan 14 2010, 04:21 PM
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    smrtalex, your file looks quite similar to the one mentioned here. Since I don't see DivX or Xvid mentioned anywhere, is your file also a DV AVI created by your camera? If so, the reason for not playing and the solution are most probably the same as those mentioned in that thread.

    P.S. Next time, please paste the text and not a screenshot.
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    graeme
    post Feb 7 2010, 12:18 AM
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    QUOTE (WDUser @ Dec 29 2009, 11:03 PM) *
    nien1, seems the OP managed to solve his problem by using a different USB drive. Have you tried that yet, since your drive may be causing the problem too. Also, post the output of MediaInfo for a few of your non-playing AVI files and we'll see if they're indeed supported by the player or not. Also, do try the reset button once.

    You can call me the third here, because there is no doubt that the WDTV Live will not read my Kingston datatraveller 16GB stick whether it is formatted FAT32 or NTFS. It is fairly clear that the problem lies in the WDTV Live because the memory stick functions perfectly in all other environments. Same symptoms, it can read the file names but it can't run any files.
    Stupidly I also tried to upgrade to the latest firmware with this USB stick and the process froze at 0%. I had to power it off and copy the upgrade files to another USB stick to get my WDTV LIve working again.
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    WDUser
    post Feb 7 2010, 04:42 PM
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    @graeme: Have you tried reformatting the stick as FAT32/NTFS (try both) and checked?
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    VinceC333
    post Oct 27 2010, 06:20 PM
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    I just got my book world edition with 2TB HD. Copied all my AVI files from my SONY TRV900 DV. None of them can be played. Not sure it is format issue since it is not USB stick. Here is my MediaInfo. Please help, thanks. I got 8 years of them. My WD TV live has the latest firmware.

    CODE
    General
    Complete name                    : Y:\Shared Videos\DV_Backup\scene'20020305 12.07.19.avi
    Format                           : AVI
    Format/Info                      : Audio Video Interleave
    Format_Commercial_IfAny          : DVCPRO
    File size                        : 63.8 MiB
    Duration                         : 17s 885ms
    Overall bit rate                 : 29.9 Mbps
    Recorded date                    : 2002-03-05 12:07:19
    TAPE                             : sclive
    TCOD                             : 18018000
    TCDO                             : 196529667
    VMAJ                             : 4
    VMIN                             : 0
    STAT                             : 0 -1 3500.000000 1
    DTIM                             : 29475902 1279899008

    Video
    ID                               : 0
    Format                           : DV
    Format_Commercial_IfAny          : DVCPRO
    Codec ID                         : dvsd
    Codec ID/Hint                    : Sony
    Duration                         : 17s 885ms
    Bit rate mode                    : Constant
    Bit rate                         : 24.4 Mbps
    Width                            : 720 pixels
    Height                           : 480 pixels
    Display aspect ratio             : 4:3
    Frame rate mode                  : Constant
    Frame rate                       : 29.970 fps
    Standard                         : NTSC
    Color space                      : YUV
    Chroma subsampling               : 4:1:1
    Bit depth                        : 8 bits
    Scan type                        : Interlaced
    Bits/(Pixel*Frame)               : 2.357
    Stream size                      : 61.3 MiB (96%)
    Encoding settings                : ae mode=full automatic / wb mode=pre-set / white balance=incandescent lamp / fcm=manual focus

    Audio
    ID                               : 1
    Format                           : PCM
    Format settings, Endianness      : Little
    Format settings, Sign            : Signed
    Codec ID                         : 1
    Codec ID/Hint                    : Microsoft
    Duration                         : 17s 884ms
    Bit rate mode                    : Constant
    Bit rate                         : 1 024 Kbps
    Channel(s)                       : 2 channels
    Sampling rate                    : 32.0 KHz
    Bit depth                        : 16 bits
    Stream size                      : 2.18 MiB (3%)
    Interleave, duration             : 497 ms (14.89 video frames)
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    WDUser
    post Oct 28 2010, 02:16 AM
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    Sony dvsd? Hmm, no wonder. See the following topics for more:

    http://wdtvhd.com/index.php?showtopic=10118
    http://wdtvhd.com/index.php?showtopic=12037
    http://wdtvhd.com/index.php?showtopic=12963

    Best thing to do would be to contact WD Support. They're beta testing new FW now (you can see if the latest beta is better with these files), so maybe they can include better support for this codec in the next stable release.
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    Dorian Black
    post May 13 2011, 02:17 AM
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    I just got my new WD TV Live and have the same issue.
    The WDTV will show the names of the avi files but will NOT play them.
    I checked the files on my computer and they are playing with VLC player.
    here is the MediaInfo log:

    CODE
    Format                           : AVI
    Format/Info                      : Audio Video Interleave
    File size                        : 700 MiB
    Duration                         : 1h 38mn
    Overall bit rate                 : 997 Kbps
    Writing application              : Nandub v1.0rc2
    Writing library                  : Nandub build 1852/release

    Video
    ID                               : 0
    Format                           : MPEG-4 Visual
    Format profile                   : Advanced Simple@L5
    Format settings, BVOP            : 2
    Format settings, QPel            : No
    Format settings, GMC             : No warppoints
    Format settings, Matrix          : Default (H.263)
    Muxing mode                      : Packed bitstream
    Codec ID                         : XVID
    Codec ID/Hint                    : XviD
    Duration                         : 1h 38mn
    Bit rate                         : 857 Kbps
    Width                            : 608 pixels
    Height                           : 256 pixels
    Display aspect ratio             : 2.35:1
    Frame rate                       : 23.976 fps
    Color space                      : YUV
    Chroma subsampling               : 4:2:0
    Bit depth                        : 8 bits
    Scan type                        : Progressive
    Compression mode                 : Lossy
    Bits/(Pixel*Frame)               : 0.230
    Stream size                      : 602 MiB (86%)
    Writing library                  : XviD 1.2.0.dev47 (UTC 2006-11-01)

    Audio
    ID                               : 1
    Format                           : MPEG Audio
    Format version                   : Version 1
    Format profile                   : Layer 3
    Mode                             : Joint stereo
    Mode extension                   : MS Stereo
    Codec ID                         : 55
    Codec ID/Hint                    : MP3
    Duration                         : 1h 38mn
    Bit rate mode                    : Variable
    Bit rate                         : 128 Kbps
    Channel(s)                       : 2 channels
    Sampling rate                    : 48.0 KHz
    Compression mode                 : Lossy
    Delay relative to video          : 984ms
    Stream size                      : 88.9 MiB (13%)
    Alignment                        : Split accross interleaves
    Interleave, duration             : 24 ms (0.58 video frame)
    Interleave, preload duration     : 1457 ms
    Writing library                  : LAME

    any suggestions?
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    WDUser
    post May 13 2011, 09:46 AM
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    @Dorian: You can try this suggestion as well.
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    Dorian Black
    post May 15 2011, 11:55 AM
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    QUOTE (WDUser @ May 13 2011, 10:46 AM) *
    @Dorian: You can try this suggestion as well.

    so, basically, there is no way to play AVIs without recoding them first?! I am amzaed the WD didn't come out with FW update for this problem. I think I'm going to return my unit (sadly i bought another one for my mother but i cannot return it because it was over 30 days ago). any recommandations for a streamer that DOES play AVIs?
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