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       WD Freezes with spinning wheel
    Duiker
    post Dec 19 2009, 10:13 AM
    Post #1


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    Hi I've had my WDTV Live for a few months now. About 3 weeks ago, around the time I upgraded firmware to 1.01.11 my unit started acting up. It's seems to randomly freeze up when selecting a movie to watch. I get the blue spinning wheel and have to disconnect the drive and the power of both the HD and the WDTV, wait about 10 seconds and then plug it all back in. Once I've done that it works fine for the first file played. Once I stop that movie or pause it for any period of time I have to repeat the process all over again. I can't even eject the drive, I have to manually pull out the cords and I really don't like doing that. Does anyone have any suggestions?
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    highway
    post Nov 10 2010, 09:53 PM
    Post #2


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    Here we go, I think this is the OFFICIAL solution for now:

    QUOTE
    I think I can help on this. I've had this problem for 2 weeks and even sent mine back for an RMA only to find the same problem. Basically about 3 weeks ago, when I'd try to load a MKV file, it'd sit at the spinning circle. Trying to play older files that worked previously would also get the spinning wheel. If I did a hard reset, my older mkvs would play but a new mkv would start the problem.

    The problem is that the newer versions of mkvmerge (either 4.0 on or 4.1 on) do some header compression. If the player plays an MKV created with the newer versions, it'll crap it out. So to fix, use MediaInfo to check the version of mkvmerge your file was made with. If it's with a 4.x version, use the MKV merge program to remux it:
    - on each tracks/chapters & tags line, highlight it, choose the "extra options" tab and under compression choose "none".
    - Then hit the "start muxing" button and it'll remux it.

    There's some other files that will automate the process and all this info is posted on other WDTV boards, but I figure cross linking is frowned upon.

    Scott

    Copy and pasted from the above link -- I have used it on one movie so far -- and I have been able to stop/start/etc without issue. I will try this on some other videos and post back!

    -----

    Detailed tutorial: http://wdtvhd.com/index.php?showtopic=18896
    Reason for edit: Edited external link and added link to tutorial
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    Posts in this topic
    - Duiker   WD Freezes with spinning wheel   Dec 19 2009, 10:13 AM
    - - WDUser   I assume you've checked and confirmed that you...   Dec 19 2009, 06:47 PM
    |- - Duiker   How do you do a hard reset and/or reflash?   Dec 20 2009, 10:08 AM
    - - WDUser   Hard reset - Just push the button! Read the ma...   Dec 20 2009, 10:12 AM
    - - Weedhopper   How long have you waited for the WDTV Live to reco...   Dec 21 2009, 07:29 AM
    - - fluffybundles   I don't know whether this will help you but it...   Jan 9 2010, 08:33 AM
    |- - Andreas vdH   Similar problems here. If I press "return...   Jan 23 2010, 06:00 PM
    - - XopherTaylor   I'm having a similar issue on a very regular b...   Jan 29 2010, 02:49 PM
    |- - fluffybundles   Did you try my advice of deleting the .wd_tv folde...   Feb 10 2010, 12:17 AM
    - - Jar   Hi All. Similar Problems here. My WD worked great ...   Feb 14 2010, 12:55 AM
    - - ryga160   Similar problem for me, only started happening aft...   Feb 18 2010, 03:22 AM
    - - Rev Drew   .wd_tv is the folder where it creates a small libr...   Feb 18 2010, 05:03 AM
    |- - chugger93   I have the same problem as everyone above...exact ...   Mar 1 2010, 09:47 AM
    - - odd fellow   I have the same problem.. Even Youtube videoes ref...   Mar 14 2010, 05:41 AM
    - - Rev Drew   the .wd_tv folder would be on attached storage. I ...   Mar 14 2010, 07:21 AM
    - - Jar   So it would appear that people who are using direc...   Mar 15 2010, 10:59 PM
    |- - Zandergraphics   Have been fighting this issue for a couple days no...   May 12 2010, 06:03 PM
    - - suction   same here. I like the WD TV Live but it's goin...   May 22 2010, 02:14 PM
    |- - VBP2004EP3   I'm in the same boat, I had WD replace my Live...   May 25 2010, 05:40 PM
    - - VBP2004EP3   Anyone have any updates on this issues?   Jun 6 2010, 12:49 PM
    |- - CDW   QUOTE (VBP2004EP3 @ Jun 6 2010, 01:49 PM)...   Aug 20 2011, 03:03 PM
    |- - Tsioangyo   QUOTE (CDW @ Aug 20 2011, 04:03 PM) I hav...   Oct 16 2011, 07:03 AM
    |- - Sakperi   I've been using the WD TV Live HD for quite so...   Nov 13 2011, 01:44 PM
    - - wdlivetv   Hey, I had similar problem. I have upgrade my FW t...   Jun 11 2010, 03:59 PM
    - - wdlivetv   Bad news. New firmware did not help. When I play v...   Jun 12 2010, 07:56 AM
    |- - Cloudscout   QUOTE (wdlivetv @ Jun 12 2010, 08:56 AM) ...   Apr 17 2013, 07:09 PM
    - - WDUser   @wdlivetv: I hope you've tried playing from a ...   Jun 13 2010, 03:47 PM
    - - aphex34   My problem is with the nas playback. If I use a US...   Jun 17 2010, 11:58 PM
    - - wdlivetv   I continued testing more my WDTV Live player and I...   Jun 19 2010, 02:10 AM
    |- - WDUser   QUOTE (wdlivetv @ Jun 19 2010, 12:40 PM) ...   Jun 19 2010, 04:31 PM
    - - Unrealer   I have a similar problem, this started like a mont...   Aug 26 2010, 07:29 AM
    - - hooperdog   I had this same problem recently. I have been ext...   Aug 29 2010, 09:02 AM
    - - Rev Drew   interesting hooperdog, please keep us updated on i...   Aug 29 2010, 02:51 PM
    - - WDUser   @hooperdog: Your experience seems to agree with wh...   Aug 29 2010, 05:24 PM
    - - WaynesNside   This also happened to me. My problem was the last ...   Sep 2 2010, 01:06 PM
    - - hooperdog   Ok folks- since I last posted, my WDTV still works...   Sep 2 2010, 07:54 PM
    - - slpstang02   I am sure im not the only one with this issue. Rec...   Sep 12 2010, 10:45 AM
    - - Rev Drew   sounds like it may be overheating, try blowing it ...   Sep 12 2010, 01:31 PM
    |- - onyxatom   I just started having this problem as well. I upgr...   Sep 17 2010, 08:30 AM
    - - onyxatom   So I let the WD sit off for a day or so. I upgrade...   Sep 18 2010, 05:24 PM
    - - overrider   Hi I was using my WDTV live without problem. Today...   Oct 10 2010, 08:38 AM
    |- - WDUser   QUOTE (overrider @ Oct 10 2010, 08:08 PM)...   Oct 10 2010, 11:06 AM
    ||- - overrider   QUOTE (WDUser @ Oct 10 2010, 07:06 PM) Di...   Oct 10 2010, 02:05 PM
    |- - WaynesNside   If your MKVs have no sound run them through the Po...   Oct 18 2010, 02:07 PM
    - - wasim274   Sometimes it's endless spinning blue wheel, mo...   Oct 12 2010, 12:10 PM
    - - WDUser   Yup, we've had numerous reports of late of the...   Oct 12 2010, 12:32 PM
    - - Techflaws   The LIVE does handle PGS (which are in fact SUPs) ...   Oct 12 2010, 10:59 PM
    |- - wasim274   QUOTE (Techflaws @ Oct 12 2010, 09:59 PM)...   Oct 19 2010, 12:55 PM
    - - wizzfizz   THIS! I have exact same problem and its been ...   Oct 24 2010, 02:26 AM
    |- - Rev Drew   ?? great first post. sell it, we aren't WD a...   Oct 24 2010, 06:11 AM
    - - highway   I am having this same problem. . . I tried playin...   Nov 7 2010, 06:08 PM
    - - highway   This device is such a piece of shit. It worked OK...   Nov 10 2010, 07:23 PM
    - - Rev Drew   try different drives, preferably an external USB d...   Nov 10 2010, 08:43 PM
    - - WaynesNside   Guys my wd works just fine, try this. I have an ...   Nov 10 2010, 09:01 PM
    - - harrybuckman   the problem is corrupt files (most likely from not...   Nov 23 2010, 04:23 AM
    - - Baltizaar   I am not sure if this has been said before - but I...   Dec 29 2010, 07:58 AM
    |- - MattL   Has anyone come up with a solution for this? I got...   Feb 24 2011, 05:27 AM
    |- - bumpyballs   QUOTE (Baltizaar @ Dec 29 2010, 09:58 AM)...   Apr 22 2011, 08:18 PM
    - - Rev Drew   I have had a live for quite a while now and in fac...   Feb 24 2011, 02:18 PM
    - - thomastemp   it's not the MKV file issue. My wdtv live deve...   Mar 19 2011, 05:13 AM
    - - Rev Drew   more than 1 unit, same issue with the same files t...   Mar 19 2011, 07:01 AM
    - - mxallen2   I bought my WD Media player in 08 and it worked gr...   Jun 11 2013, 11:32 AM
    - - WDUser   Yes, many people have reported in the past that th...   Jun 14 2013, 03:38 PM

     

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